Job Detail

Job Description

Business Operations Manager, Trust and Safety

Santa Clara Valley (Cupertino),California,United States

Software and Services

• • Have broad general knowledge of commercial and operations fundamentals
• • Have a collaborative attitude exemplified by seeking to understand and connecting work across disparate teams, with the objective of harmonizing our approaches to T&S
• • Be adept at leading meetings and work sessions to facilitate constructive debate and to drive to actionable consensus
• • Be able to accurately detail and communicate conclusions, plans and status to stakeholders
• • Have prior experience of working collaboratively in cross-functional programs at Apple
• • Be both strategic and detailed oriented, with an ability to excite and bring others along in a vision while also being able to manage the detail necessary to establish a new and operationally efficient function
• • Be experienced in establishing and operating repeatable, reliable and scalable business processes
• • Be skilled in running day-to-day operations as well as adept at turning strategic concepts into initiatives/processes that can be executed
• • Have experience of defining/implementing metrics that measure the efficacy of business operations and using those metrics to drive meaningful continuous improvement initiatives
• • Have the ability to assimilate large and disparate amounts of data/information and present in such a way as to derive insights and drive action
• • Have the ability to quickly establish credibility, trust and respect at all levels
• • Be comfortable with ambiguity

Description

Recognizing that this is a new function that will evolve over time: Lead cross-functional efforts to assimilate disparate ideas, requirements, data and direction to build a new T&S organization from the ground up Develop an operating model for T&S that anticipates the need for a nuanced approach ranging from providing guidace/advice though to auditing/identifying remedial actions through to advising/driving T&S design efforts Build a T&S Center of Excellence (CoE) as an Apple-wide resource for teams seeking T&S guidance, including sharing standards, best practices and conducting audits/assessments Establish and operate an ongoing education program on T&S principles and best practices Develop capabilities that facilitate connection, sharing and collaboration between teams operating in areas covered by T&S policy Use these capabilities/connections to identify areas where T&S policy needs to be established, improved or re-aligned and drive those efforts Identify all sources for potential T&S issues and establish mechanisms for reporting/tracking those issues and their resolution. In many cases this will involve tapping into existing mechanisms to extract insights and to ensure T&S issues are identified and handled consistently according to T&S policy Effectively plan for, lead and report on T&S policy development, operating model implementation and key project progress. This should include identifying the key executive stakeholders and ensuring their broad dedication to the program of work Lead related projects including requirements gathering, solution definition, development and deployment Establish a community of T&S champions throughout Apple whose role it is to advocate/manage implementation of T&S policy and identify new/emerging policy needs

Education & Experience

The successful candidate will have 10+ years management experience with specific proven examples that demonstrate proficiency in the areas listed above. BA/BS required, advanced degree a plus.

Additional Requirements

Apple Footer

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant at https://www.eeoc.gov/sites/default/files/migratedfiles/employers/eeocselfprintposter.pdf (Opens in a new window) at https://www.eeoc.gov/sites/default/files/migratedfiles/employers/eeocselfprintposter.pdf .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. at https://www.dol.gov/agencies/ofccp/executive-order-11246 Learn more at https://www.dol.gov/agencies/ofccp/executive-order-11246 (Opens in a new window) at https://www.dol.gov/agencies/ofccp/executive-order-11246 .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance at https://sfgov.org/olse/sites/default/files/Document/FCO%20Poster%20Set%20All%20Languages%2010%2001%2018.pdf guidelines at https://sfgov.org/olse/sites/default/files/Document/FCO%20Poster%20Set%20All%20Languages%2010%2001%2018.pdf (opens in a new window) at https://sfgov.org/olse/sites/default/files/Document/FCO%20Poster%20Set%20All%20Languages%2010%2001%2018.pdf applicable in your area.

Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program at https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf (Opens in a new window) at https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy at https://www.apple.com/jobs/us/accommodationdrugfree.html Learn more at https://www.apple.com/jobs/us/accommodationdrugfree.html (Opens in a new window) at https://www.apple.com/jobs/us/accommodation_drugfree.html .

Job Detail

• Location:
  Cupertino, California
• Company:
  Apple