AppleCare Procedures Content Strategist
Austin,Texas,United States
Support and Service
Ability to clearly articulate the business goal behind the creation of content.
Knowledge of contact center processes and communications.
Proven success collaborating with senior leadership and cross-functional teams.
Ability to thrive and remain positive in an exciting, fast-paced workspace.
Outstanding communication and project management abilities.
Description
Partner closely with subject matter experts and stakeholders to leverage existing content to achieve strategic goals while assessing need for development of new content to meet any opportunities. Involved in the creation, communication, execution, and governance of content strategy, including goals, important metrics, and how content serves user and business needs. Collaborate across teams on development of deliverables that may include content strategy and content measurement strategy. Strong communication skills and the ability to stay highly organized are critical. Self-starter, self-motivated, able to work independently, and perform various tasks under minimal direction.
Education & Experience
Bachelor's degree preferred but not required. 1-2 years experience in content creation, strategy, or measurement is preferred.
Additional Requirements
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