Are you a support specialist, with an interest in implementing support systems for the latest and greatest marketing automation technologies to drive revenue? Do you live for collaboration with other passionate, high-performing folks in a virtual team? If you’re obsessed with marketing technology, live and breathe marketing architecture, bringing marketing campaigns to life energizes you, and you daydream of driving global revenue, this business support manager role may be the right one for you.
Microsoft’s Global Demand Center (GDC) is responsible for driving scaled marketing and sales capabilities, leveraging cutting-edge technology, and innovating marketing & sales practices to deliver billions of dollars a year globally for all our commercial business solutions (Applications & Infrastructure, Business Applications, Data & AI and Modern Work & Security).
Our marketing technology stack supports all of our commercial products, 1,000s of marketers, billions of dollars in spend, billions of dollars in revenue for sales, 40+ languages, over 10,000 digital and in person events, and tens of thousands of sellers.
This is a mission-critical role with substantial scope, complexity, executive visibility, and has a large opportunity for impact. In this role, you will work with a high-visibility, top-notch team of pros across multiple teams and disciplines to define, deliver, and streamline global standards for transformative marketing events at Microsoft. You will be a critical part of a high-profile, long-term global initiative, working with the latest digital marketing technologies.
If you are ready to help create the future of marketing at Microsoft, this is the team for you.
Responsibilities
Are you a support specialist, with an interest in implementing support systems for the latest and greatest marketing automation technologies to drive revenue? Do you live for collaboration with other passionate, high-performing folks in a virtual team? If you’re obsessed with marketing technology, live and breathe marketing architecture, bringing marketing campaigns to life energizes you, and you daydream of driving global revenue, this business support manager role may be the right one for you.
Microsoft’s Global Demand Center (GDC) is responsible for driving scaled marketing and sales capabilities, leveraging cutting-edge technology, and innovating marketing & sales practices to deliver billions of dollars a year globally for all our commercial business solutions (Applications & Infrastructure, Business Applications, Data & AI and Modern Work & Security).
Our marketing technology stack supports all of our commercial products, 1,000s of marketers, billions of dollars in spend, billions of dollars in revenue for sales, 40+ languages, over 10,000 digital and in person events, and tens of thousands of sellers.
This is a mission-critical role with substantial scope, complexity, executive visibility, and has a large opportunity for impact. In this role, you will work with a high-visibility, top-notch team of pros across multiple teams and disciplines to define, deliver, and streamline global standards for transformative marketing events at Microsoft. You will be a critical part of a high-profile, long-term global initiative, working with the latest digital marketing technologies.
If you are ready to help create the future of marketing at Microsoft, this is the team for you.
Qualifications
• Ambitious, self-directed self-starter, eager to dive right in to build a support program.
• Strong verbal and written communication skills.
• Hands-on expertise managing a large-scale support system, including triage, technical solves, escalation of tickets.
• Experience in managing vendor teams.
• Experience with documentation of end to end support scenarios and solutions, including training and executive communications aspects of the support lifecycle.
• Demonstrated expert skills in troubleshooting, analysis and logic.
• Experience in a B2B marketing role focused on running marketing campaigns and demand generation.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.