Job Description
Cultivates strong relationships with the Field Account Executive/Account Managers, brokers and Plan Sponsors. Provides superior knowledge of products, services and financial arrangements to allow the retention and growth of existing clients.
Fundamental Components
Understand and exceed service levels and expectations, share process improvements, discuss operation of plans, identify gaps in service levels, determine root causes and develop solutions.
Identifies customer specific service issues, identifies solutions and leads resolution of issues working with other areas to implement.
Responds to customers’ requests for claim analysis, plan design changes, and benefit questions and clarifications.
Collaborates with account management team to achieve growth/renewal objectives.
Supports all plan administration activities, including installation, plan set-up, eligibility, billing and drafting by working proactively with support areas.
Manages open enrollment activities.
Promotes portal usage and implements strategies to increase usage for products.
Supports scheduling of customer meetings and preparation for these meetings.
Background Experience
Experience with brokers & clients is REQUIRED
DG/Data General experience is preferred (internal)
1-3 years of client service experience.
Bachelor's degree or equivalent work experience.
Additional Job Information
Valid driver’s license in good standing.Demonstrated ability to consult strategically on broad HR initiatives.Overnight travel as needed.Excellent project management, organizational and presentation skills.Strong team player, able to handle multiple assignments and responsibilities simultaneously.
Education
High School diploma, G.E.D. or equivalent experience
Percent of Travel Required
0 - 10%
Business Overview
At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.