Job Description
To support the service and administration of Aetna’s products to achieve profitable growth. This will be achieved through the development of strong relationships and execution of processes and workflows that effectively meet customer and Plan Sponsor needs.
Fundamental Components
Support service & administration of Meritain products to achieve client satisfaction and profitable growth.
• Build relationship with assigned clients
• Monitor activity and reporting for assigned book of business
• Proactive & reactive support of client issues
• Identify retention strategies and product enhancement to promote retention and organic growth.
Background Experience
1-3 years of client service experience.
Bachelor's degree or equivalent work experience.
Additional Job Information
Valid driver’s license in good standing.Demonstrated ability to consult strategically on broad HR initiatives.Overnight travel as needed.Excellent project management, organizational and presentation skills.Strong team player, able to handle multiple assignments and responsibilities simultaneously.
Education
Associate's degree or equivalent experience
Percent of Travel Required
0 - 10%
Business Overview
At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.